TERMS OF PAYMENT

You are solely responsible for protecting and safeguarding your password, login details, and any other access credentials, as well as for any purchase-related activation services or other transactions initiated through your registered online account. Any purchase or wallet transaction made using the service will be considered a legitimate request from the customer to whom the online account is registered. You must immediately inform LISA if your account information has been compromised or if you have reason to believe it may be compromised.

LISA is not liable for any losses resulting from the unauthorized use of a customer’s online account information. You will receive an SMS or text message confirming your registration to use the service, as well as confirmation for each purchase and wallet transaction carried out through the service.

Your LISA Wallet allows you to transfer and withdraw funds in partnership with MonCash (Electronic Money) and SogeXpress (Cash).

LISA is not responsible for, and has no control over, the limits, restrictions, or specifications imposed by these two (2) entities on their respective accounts.

MonCash offers a Full Wallet with a limit of HTG 100,000.00. For the number of transactions permitted per account type, please check the MonCash application or call 202.

SogeXpress reserves the right to request identification from any person performing a transaction at one of its payment locations. The minimum withdrawal amount required by SogeXpress is 50 gourds.

LISA does not represent or warrant that your access to the service will be uninterrupted, error-free, or available at all times. Service interruptions may occur due to outages of public Internet networks or servers, failures in your applications, equipment, systems, or local access services, scheduled maintenance, or circumstances beyond LISA’s control such as strikes, riots, civil unrest, fires, floods, explosions, acts of government or war, labor conditions, earthquakes, natural disasters, or Internet service interruptions in any area where network servers are located.

LISA may modify, suspend, or discontinue any benefit related to the LISA Wallet at any time. LISA may also impose limits on the use of or access to certain features or portions of the service, in all cases without prior notice or liability.

You agree not to use any device, software, or procedure or attempt to interfere with the proper functioning of the service or with another person’s use of the service.

You must not misrepresent your identity, impersonate another person or entity, or manipulate information in order to use the service.

Any payment of winnings is subject to verification of the authenticity of the ticket, the identity of the winner, and the validity of the transaction.

In the event of suspected fraud, falsification, identity theft, or irregular use of LISA’s services, payment will be immediately suspended, and the player’s account may be temporarily or permanently blocked until all necessary verifications are completed.

In cases of confirmed fraud, LISA reserves the right to withhold disputed funds and notify the competent authorities.

ANTI-FRAUD POLICY

LISA enforces a strict zero-tolerance policy on fraud.

Any attempt to manipulate, falsify, or engage in irregular conduct is strictly prohibited, including but not limited to:

  • obtaining, sharing, or using results before their official publication;

  • falsifying tickets, transactions, or supporting documents;

  • identity theft or fraudulent use of a third-party account;

  • any attempt to bypass security or payment systems.

In the event of suspected fraud, LISA reserves the right to:

  • immediately block the user account concerned;

  • freeze all disputed funds and winnings until the investigation is completed;

  • permanently close the account if fraud is confirmed;

  • report the case to the proper authorities in accordance with the law.

No winnings obtained through fraud, manipulation, or irregular conduct will be paid. Any attempt at fraud exposes the player to civil and/or criminal prosecution.

ARBITRATION AND DISPUTE RESOLUTION

Any dispute or claim of any kind arising during the life of the Company or during its liquidation, whether between shareholders, between the Company and its shareholders, between the Company and its directors, or between the Company and its users, shall be definitively settled through arbitration, to the exclusion of any preliminary recourse before ordinary courts, except where mandatory legal terms require otherwise.

The dispute shall be submitted to an arbitral tribunal composed of three (3) arbitrators:

  • each party shall appoint one arbitrator;

  • the third arbitrator, who will serve as Chair of the arbitral tribunal, shall be appointed jointly by the two selected arbitrators;

  • if no agreement is reached within five (5) full days, the third arbitrator shall be appointed by the Dean of the Court of First Instance of Port-au-Prince, upon request of the first party to take action.

The arbitration proceedings shall be conducted in accordance with Haitian arbitration law and with the Arbitration Rules of the Conciliation and Arbitration Chamber of the Haitian Chamber of Commerce and Industry (CCAH), which the parties hereby agree to follow. Arbitrators may be selected outside the official CCAH list, provided they meet the eligibility requirements of the CCAH rules.

The arbitral tribunal shall sit in Port-au-Prince and must issue its decision within thirty (30) days from the first hearing. The arbitration decision is final and binding for all parties and can only be challenged through an appeal before the Court of Cassation, in accordance with the law.

LISA Lotto – Payment Terms